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We value your personal integrity and it is import for us that you feel safe in our processing of your personal information. Our Privacy Policy describes how and when we collect, process, and share information when you purchase an item from us, contact us, or use our services.
Personal information includes all the information that can be linked directly or indirectly to a living person. This information is dealt with in accordance with applicable legislation and only when entitled for the purpose, necessary for identification or for other possible reasons.
The Privacy Policy applies when we, (Jonic Textilimport, org. no 969609-4896) provide services and products related to your purchase, service matters, contact with us, and visits on our website.
Personnel responsible for processing your personal information is Jonic Textilimport, org. no 969609-4896, Svetsarevägen 1, 296 31 Kristianstad. We are responsible for processing your personal data in accordance with applicable legislation.
We process your information to:
- Fulfil our agreement with you as a customer. This concerns your purchase, delivery of products, invoicing, payment and providing support.
- Provide customer service, answer your questions and correct incorrect information.
- Manage customer relationships and provide services.
- Provide information relevant to offers that suits you, in both newsletters and on our website.
- Improve our customer offers, such as development of products, services and features.
- Follow the applicable legislation, such as Bokföringslagen, Distanshandelslagen och Konsumentköplagen
In addition to the personal information you provide or as we collect from your purchase and how you use our services, we may also collect personal information from a third party.
This applies to address data from public records and is collected in order to ensure that we have the correct address information.
In order to manage and deliver order, we save this information in our customer register:
- Name, address, social security number/organization number, telephone number and e-mail address
- Payment information
- Purchase information
- IP address, device information, log information
- Customer number
Legal basis for saving: Completion of purchase agreement
Storage time: As long as we are required to save the data in accordance with applicable law, up to seven years.
In order to handle support issues, we need to collect and save information. This applies, for example, when communicating on the phone and in digital channels, investigating any complaints and support issues, identifying and answering customer accound questions, ansewing questions and advising on purchases, products, returns or order changes.
In these cases we save:
- Name, address, telephone number and e-mail address
- IP adress and device information
- Payment reference
- Purchase information
- User account information
Legal basis for saving: Konsumentköplagen, Distanshandelslagen and balancing of interests.
Storage time: 36 months after closing the customer service case
To ensure that legal requirements, court decisions and government decisions are complied with, we save:
- Name, social security number/organization numer, address, telephone number and e-mail address
- IP address and device information
- Payment reference
- Purchase information and any complaints
Legal basis for saving: Legal obligation
Storage time: As long as we are required to save the data in accordance with applicable law, up to seven years.
In order to market our products and services by e-mail, we save:
- E-mail address
Legal basis for saving: Interest balance
Storage time: Until you withdraw your consent by terminating your subscription
In order for you to monitor incoming products, we save:
- E-mail address
Legal basis for saving: Interest balance
Storage time: Until the product is back in stock
In order to manage, deliver and provide support, we save:
- Name, address, social security number/organization number, telephone number and e-mail address
- Order information
- IP address, device information, log information
Legal basis for saving: Interest balance
Storage time: 1 month after ordering fabric samples, to provide support
In order to customize our services, improve produts- and logistic flows, develop our product range, improve our resource efficiency, provide the opportunity to review our product range, improve our IT systems and analyze collected data for specific purposes, we deal with:
- Correspondence and feedback regarding our products and services
- Purchase and user generated data
- Technical data
- Information on how you interact with us
- Information via "cookies" about how to use our website
Legal basis for saving: Legitimate interest. This processing is necessary to satisfy our and our customers legitimate interest in evaluating, developing and improving our services, products and systems.
Storage time: 36 months after collecting information
We use IT systems to protect the privacy, integrity and access to your personal information. Special security measures have been taken to protect your data against unauthorized or unauthorized treatment, and only those who need to process your personal information have access to it.
Therefore, when you submit your personal information to us, you can feel confident that:
- No unauthorized personnel take part in your personal information
- We do not lend, rent, lease or sell personal data to other companies or individuals
- We have taken the technical security measures needed to protect your personal data from unauthorized access, change and deletion.
In order to fulfil our commitment to you as a customer, we may disclose your information to a third party. This applies to companies that help us with transportation, payment solutions, marketing and IT services.
In addition, your information may be disclosed if necessary to comply with applicable legal requirements or government requirements. Also to safeguard our legal interests or to detect, prevent or pay attention to fraud and other security or technical issues.
As registered you are entitled to:
- Request registries to gain a deeper insight into what information we have stored about you and how we process it. The information is given in the form of a register extract, specifying the purpose, categories of persona ldata, recipient categories, storage periods, information abour where the information is collected from and the existence of automated decision making. Upon request, a signed application is required, but we may also ask for additional information to ensure the effective handling of your request and that the registry extract is submitted to the correct person.
- Correctin information that is incorrect. You also have the right to supplement incomplete personal data if it is withing the stated purpose. Some information you have the ability to change at your customer login at Jonic-textil.se.
- To withdraw a consent you have given, such as newsletters and monitors of incoming deliveries.
- To request your personal data to be removed if it is no longer necessary for the purpose it was collected for, illegal treatment or if it was collected about a child. However, there may be legal requirements that result in us being unable to delete your information, such as accounting and tax legislation, banking and money laundering and consumer laws. It may also be possible that the processing is necessary for us to establish, enforce or defend legal chaims. In these cases, we terminate the processing done for purposes other than complying with the legislation.
- To object tot certain types of processing based on interests. If you oppose this processing, we will only continue if there are legitimate reasons that weigh heavier than your interest, right and freedom.
- Opposing direct marketing taking place thorugh, for example e-mail, mail and text messages. We then discontinue processing all types of direct marketing.
- Get personal data transferred to another person responsible for personal data. This applies to data based on consent or performance of agreements and a prerequisite for data portability is that the transfer is technically possible and can be automated.
In these cases, please contact us at this address:
Jonic Textilimport
Svetsarevägen 1
291 36 Kristianstad
Sweden
You are entitled to provide any complaints regarding the processing of your personal data to your local data protection authority. They are responsible for monitoring the application of the law, and anyone who considers that a company handles personal data incorrect is able to file a complaint.
We use so-called cookies to facilitate your activity on our website. The information is used to verify login, check if you answered on questions or surveys, and fill out form fields to facilitate the availability of services and visits on our website. Cookies are also used to measure the number of pageviews and visitors for our internal statistics systems.
Our website uses the friendly version of cookies, so-called session cookies. When you are surfing a web page, session cookies are sent between your computer and our server to enable them to exchange information. It can for example be what you placed in your basket, or if you are logged in on My pages. We do not save any personal information via session cookies and they will not be permanently saved in your computer, they will disappear when you shut down your browser.
If you do not accept the use of cookies, there are safety settings on most browsers that will de-activate session cookies. Usually you can also remove any session cookies that have already been saved. If you choose not to accept session cookies on our website, the website will not function satisfactorily.
There may be changes in our Privacy Policy. The latest version of our Privacy Policy is always available on our website. If updates are made that are crucial for the processing of your personal data or which are not critical to the treatment but may be of crucial importance to you, you will receive information on our website or by e-mail in good time before the updates begin to apply. When we inform abour updates, we also explain the meaning of them and how they affect you.