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- General terms
- Order
- Delivery
- Payment
- Product information
- Complaints
- Force Majeure
- Privacy Policy
The Terms and Conditions applies when you place an order in our webshop. An agreement is made between you and Jonic Textil AB, org. no. 559470-3190.
All prices are shown in SEK (SEK). You are able to choose if you would like to see the prices with or without VAT, on computers you change it up in the right corner and on smaller units in the menu to the left.
We reserve the right for eventual typing errors, product changes, price adjustments, colour deviation and unavailable products. We also reserve the right to adjust eventual price errors before and after the order is processed. We always strive for our photos to be as representative as possible, but can not guarantee that all photos represent the real colour. Due to the difficulties to show the exact colour, colour abnormalities may occur.
All fraud attempts to will be notified to the police and Jonic Textil AB reserve the right to cancel the order if fraud is feared. All products remain our property until full payment is provided.
We reserve the right to make changes in our Terms and Conditions. All changes will be published on the website and applies from the moment you accept the terms. We recommend you to stay updated regularly to become aware of eventual changes.
To place an order in our webshop you have to have a company. When you have confirmed the purchase by sending us your order you are commited to pay your order and have approved our conditions and terms.
When we receieve your order you will get an automatic order confirmation sent to you. If you don’t receieve one shortly after you placed your order and it is possible that you misspelled your e-mailaddress, please contact us and inform us about the right e-mailaddress. It is important that we have the right one, since it is via your e-mailaddress we will be contacting you with any messages or questions we might have about your order.
Unforunately it sometimes happens that a product is out of stock, and if it happens we will contact you by e-mail as soon as we notice. You will then get a chance to do changes on your order, wait for another delivery of the product and you also have the right to cancel your order if you want to.
Your order will be shipped from us within 2-5 working days. If there are pre-order on order, the entire order is sent when it is complete.
We ship to countries within the European Union*. The packages are sent with Postnord letter or DHL depending on the weight and value of the package. Small orders with haberdashery or a little piece of fabric, can often be sent as a letter with Postnord. For larger packages there are different shipping methods to choose between, depending on your country. You are always able to see the shipping method and shipping cost at the checkout.
*= We do not deliver to Germany (DE), Åland (FI), Greenland (DK), Faroe islands (DK), Aruba (NL), Bonaire (NL), Curacao (NL), Saba (NL), Sint Maarten (NL) or Sint Eustaius (NL).
The shipping cost depends on the weight of the package and is visible at checkout.
This alternative is only available for lightweight orders with a lower value. Your order will in most cases be sent to your mailbox, and if it is too big it will be delivered to your nearest Post office for pickup.
Your package will be sent to a pick up point where you will be able to pick it up. To find your nearest DHL Parcelshop: click here
Your package will be delivered to your address. Delivery will be made during daytime and without notification, which assumes that you are on place to receive your package.
If you by mistake entered the wrong name, address or ZIP code and the order is sent from us, we need to make a change in the delivery errand. This change will cost 21 EUR including VAT which is what the logistic company charges, without any addition from our side. The logistic company has at least 24 hours office turn around time for a change like this.
Packages that have not been picked up is not covered by distans- och hemförsäljningslagen in Sweden. For packages that have not been picked up Jonic Textil will demand a fee of 24 EUR including VAT, which is equal to the shipping costs for sending and returning the package to us. It will be cheaper for you to pick up your package and then send it back to us yourself, that it will be if it is returned because it have not been picked up.
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Whole bolts or rolls is often between 10 meters and 100 meters, it depends on the kind of fabric or ribbon. To keep in mind when ordering whole bolts or rolls is that there is no guarantee that you will get all in one piece, there could be a seam or samplinghole from the manufacturer.
Sometimes fibers lies on the fabrics during printing, and the printing technique used then digitalprinting does that these small fibers could make some small white dots in the colored print. Since this is not a production defect, it is not a reason for complaint.
Please was the fabric after the recommended care advice on the article. We also recommend you wash the fabric before you cut and sew, with consideration to shrinkage and excess of color. Almost all fabrics are shrinking, what you could count on is that linen shrinks about 6%, cottonfabrics about 5% and knitted fabrics up to 10%.
If you’re using a tumble dryer you should count on that the fabric shrinks more.
If there is some wrong or defect in your order it should be complained within 14 days after you recieved it.
The fabrics should be controlled before you cut and start your sewing, fabrics that have been cut we will not take in return.
We will not take any returns if you have not been in contact with us by e-mail. Send us an e-mail on [email protected] where you write your order number, describe the defect and attach photos.
The Privacy Policy explains how we collect and process your personal information, it also describes your rights.
You can read Jonic Textilimports Privacy Policy here.