Complaint and return

Private persons have a 14-day right of withdrawal/exchange of the  ordered product when shopping online. This means that you may return  unused, undamaged products with unbroken box/seal/technical sealing. If a  product has been used or handled incautiously, so that it no longer can  be sold as a new product, you are liable for compensating the web shop  for the decrease in value of the product. You may need to open the  packaging in order to be able to examine the properties and function of a  product, in which case the packaging should be opened as cautiously as  possible and be returned together with the product. 

The right of withdrawal does not exist for goods which are not  prefabricated and for which the manufacturing requires an individual  selection or identification by the customer or which are clearly  tailored according to the personal requirements of the customer, sealed  goods which are not suitable for a return due to reasons of health  protection and hygiene in case their seals have been removed, sound and  video recordings or computer software in sealed packaging in case their  seals have been removed, goods that rapidly deteriorate or become too  old, perfume and the like which have been opened,  newspapers, magazines  or illustrations with the exception of subscription contracts. 

If the product is defect when opening the package or faults occur on  the product, private persons have the right to complain during a total  of 3 years from the day the package was received. Complaints must be  made within reasonable time and no later than 2 months after the fault  has been discovered. If there is a warranty longer than 3 years, you may  complain within the warranty period. 

Companies should examine the goods in connection with the receipt and  complain about any defects within reasonable time. Faults that occur  thereafter may be complained within the warranty period. Otherwise, we  refer to the respective manufacturer or service provider. 

Private persons exercising the right of withdrawal shall pay the  return shipping. If the product is defective, we will refund the return  shipping cost as well as the amount paid for the damaged or wrongly  delivered product, provided that we are not able to send a replacement  product within a reasonable time. 

A return or complaint number must always be enclosed. Returns and  complaints without an approved return- or complaint number will not be  accepted. 

Instructions:

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• This instruction applies to all types of returns. It is  important that you fill in all the squares in the return form. The  return number is valid for 14 days and the return must be received by us  within this time.
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• We will contact you by e-mail once your request has been received and checked.
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• Remember to always send the product with outer wrapping to prevent damage to the original package. 
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• Wrap the package well to avoid damage. 
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• Attach a copy of the return confirmation in the return package and send it to us.
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NOTE! Returns sent to us without approved return confirmation or complaint number will not be accepted.